FAB EXPERIENCE
YOUR ORDERS
Product offer and display
The product range in the online store is regularly updated due to the nature of our business. We strive to provide accurate and up-to-date information; however, minor deviations in price, description, availability or colour shade may occur.
Colours shown in photographs may slightly differ from the actual product. All available colours and materials can be viewed in real colour charts at: www.anabandel.si/en/barve-nega
Sustainable production
Fashion by Ana Bandel (FAB) operates on a sustainable, made-to-order (on-demand) production model. Most items are not produced in stock but are created upon order or as part of pre-order campaigns.
Once a sufficient number of orders is collected (no later than within 7 days), production begins. Manufacturing usually takes approximately 7 days, after which the item is carefully prepared and shipped.
This approach reduces excess stock, ensures responsible use of materials, and allows you to co-create the collection with us.
Delivery timeframes
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In-stock items: dispatched within 2–3 working days
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Made-to-order / pre-order items: production and dispatch within approximately 14 days from order placement
Important order notice
By placing an order, you confirm your understanding that this is a sustainable production model where availability, delivery times and colour shades may slightly differ from the presentation on the website.
Each FAB piece is created with conscious choice, quality and longevity in mind.
PAYMENT METHODS
Bank Transfer (Pro Forma Invoice)
If you select bank transfer, you will receive an order confirmation email with all required payment details (amount, order number, bank details).
Please use reference model 00 and your order number.
Your order will be processed once payment has been received.
PayPal
PayPal allows secure and fast online payment using your email address and password.
If the payment fails, you will be notified within PayPal. For assistance, please contact PayPal support directly.
SHIPPING, EXCHANGES AND RETURNS
Shipping and Costs
All orders are delivered by a contracted courier partner. We currently ship within Slovenia and across the EU.
Shipping costs:
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Slovenia: EUR 5.00
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EU: EUR 20.00
Estimated delivery dates are indicative and shown during checkout.
Delivery timeframes
Delivery times begin once the order is confirmed and payment received:
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Slovenia: 3–15 working days
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EU: 7–30 working days
Weekends and public holidays are excluded.
In-stock items: delivery time is calculated from the date of dispatch.
Pre-order (on demand) items: delivery time begins once the item has been produced and dispatched. The estimated production timeline will be communicated in your order confirmation or in subsequent communication.
If, due to product customisation or other exceptional circumstances, the delivery timeframe is extended, we will inform you accordingly. In such cases, the item will be dispatched no later than 30 days from order confirmation, unless otherwise agreed with the customer.
Delivery details and receipt of shipment
Please verify your billing and delivery details carefully when placing your order. Changes or redirection of shipments after order placement are generally not possible.
For security reasons, a signature is required upon delivery. Delivery is not restricted to a specific person, therefore any individual present at the delivery address may accept the parcel.
If no one is available at the time of delivery, the courier will attempt redelivery or notify you of alternative collection options in accordance with their procedures. If delivery cannot be completed and the parcel is not collected within the specified timeframe, it may be returned to the sender.
Delivery address limitations: for security reasons, we do not guarantee delivery to PO boxes or similar locations (e.g. hotels, apartments, tourist accommodation, transport agencies, logistics platforms, etc.).
Partial shipments
For orders containing multiple items, we reserve the right to dispatch items separately if they are not ready at the same time. Partial shipments are carried out at no additional cost to the customer.
Exchanges
If you are not satisfied with the item or size, we offer an exchange within 7 working days of receiving your order, provided that the item is:
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unused, unwashed and undamaged
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in its original packaging
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with original tags attached
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accompanied by the invoice or proof of purchase
The cost of returning the item and re-shipping the replacement is borne by the customer, unless the exchange is due to an error on the part of the seller (e.g. incorrect item, size or quantity).
Exchange Procedure
Please contact us at ab.anabandel@gmail.com and provide:
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your order number
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the item you wish to exchange
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the reason for exchange (e.g. size)
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the requested replacement item or size (if available)
After receiving your message, we will provide further return instructions.
Please send the item to:
Fashion by Ana Bandel – ANA BANDEL s.p.
Kolodvorska cesta 4
4000 Kranj
Slovenia
Once we receive and inspect the returned item and confirm that it meets the exchange conditions, we will dispatch the replacement item as soon as possible, subject to availability.
If the requested replacement item is not available, we will inform you and agree on alternative options.
Right to Cancel
A consumer has the right to withdraw from a distance contract within 14 days of receiving the goods, without stating a reason.
The withdrawal may be exercised by initiating the return process on our website or by sending an unambiguous statement of withdrawal to ab.anabandel@gmail.com. The notice is considered valid if sent within the prescribed period.
The customer must return the goods no later than 14 days from the date on which the seller was informed of the withdrawal. The goods must be returned unused, undamaged and in unchanged quantity. Cash-on-delivery returns will not be accepted.
The cost of returning the goods is borne by the customer unless otherwise agreed.
Refunds
The seller will refund all payments received no later than 14 days from receipt of the withdrawal notice, however the refund may be withheld until the returned goods are received or proof of return shipment is provided (whichever occurs first).
The refund will be made using the same payment method used for the original transaction, unless expressly agreed otherwise by the customer.
Return Address
Fashion by Ana Bandel – ANA BANDEL s.p.
Kolodvorska cesta 4
SI-4000 Kranj
Slovenia (EU)
Personal Data Protection (GDPR)
Personal data collected at the time of placing an order is processed exclusively for the purpose of order fulfilment, delivery, handling of complaints, and compliance with legal obligations, in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable legislation of the Republic of Slovenia.
Personal data is shared with contractual data processors (e.g. the e-commerce platform, payment providers, delivery services) only to the extent necessary for the provision of the service.
Further information on the types of data processed, legal bases, retention periods and your rights is available in our Privacy Policy.
GENERAL TERMS AND CONDITIONS
Fashion by Ana Bandel – ANA BANDEL s.p.
1. GENERAL
These General Terms and Conditions govern the use of the online store www.anabandel.si, the rights and obligations of the provider and customers, as well as the conditions of purchase, delivery, returns, complaints and personal data protection.
By using the website or placing an order, the user agrees to these General Terms and Conditions. The customer may complete a purchase either by registering a user account or as a guest (“buy now”).
2. PROVIDER DETAILS
Fashion by Ana Bandel – ANA BANDEL s.p.
Kolodvorska cesta 4, 4000 Kranj, Slovenija
Email: ab.anabandel@gmail.com
IBAN: SI56 6100 0002 6115 657
3. PRICES AND TAXES
All prices are stated in euros (EUR) and exclude VAT in accordance with Article 94 of the Slovenian VAT Act (ZDDV-1).
Prices apply exclusively to purchases made in the online store and may differ from prices in the studio or at events.
The provider reserves the right to change prices without prior notice, unless otherwise stated (promotions, discounts).
4. PURCHASE PROCESS
The purchase process consists of:
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selecting the product and its characteristics (size, colour, etc.),
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adding the product to the shopping cart,
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reviewing the cart,
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selecting delivery and payment method,
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confirming the order.
By confirming the order, the customer confirms the accuracy of the provided data and agrees to these Terms and Conditions. After submitting the order, the customer receives an order confirmation via email.
5. PAYMENT METHODS
The customer may choose between the following payment methods:
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bank transfer (pro forma invoice / offline payment),
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PayPal.
The order is considered confirmed upon receipt of payment (for bank transfer) or upon successful completion of payment.
6. DELIVERY
6.1 Delivery Area
We deliver within Slovenia and across the EU. Delivery is carried out by a contracted delivery partner.
6.2 Delivery Costs
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Slovenia: EUR 5.00
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EU: EUR 20.00
6.3 Delivery Timeframes
Delivery timeframes are indicative:
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Slovenia: 3–15 working days
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EU: 7–30 working days
For in-stock items, the delivery period is calculated from the date of dispatch.
For made-to-order (on-demand) items, the delivery period begins once the item has been produced and dispatched.
Weekends and public holidays are not included in delivery timeframes.
6.4 Receipt of Shipment
A signature is required upon delivery. Delivery is not restricted to a specific person.
We do not guarantee delivery to PO boxes, tourist accommodation or similar locations.
7. EXCHANGES, RETURNS AND COMPLAINTS
7.1 Exchange of Goods (Business Policy)
We offer exchanges within 7 working days of receipt of the shipment.
Conditions:
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the item is unused, unwashed and undamaged
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in original packaging with tags
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accompanied by an invoice or proof of purchase
Exchange procedure:
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Contact us at ab.anabandel@gmail.com with your order number and requested replacement item.
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You will receive return instructions.
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Send the item back to the provider’s address.
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After inspection, we will dispatch the replacement item subject to availability.
Return and re-delivery costs are borne by the customer, unless the exchange is due to a provider error.
7.2 Withdrawal from the Contract (Statutory Right)
The customer has the right to withdraw from the contract within 14 days of receiving the goods without stating a reason.
Withdrawal must be communicated in writing to ab.anabandel@gmail.com.
The goods must be returned no later than 14 days after notification of withdrawal.
Return costs are borne by the customer. Cash-on-delivery returns will not be accepted.
7.3 Refunds
Refunds will be issued no later than 14 days after receipt of the withdrawal notice, using the same payment method as the original transaction.
7.4 Complaints – Non-Conformity of Goods
If the product does not conform to the contract, the customer may file a complaint in accordance with applicable legislation.
Complaints must be submitted to ab.anabandel@gmail.com together with a description of the defect, proof of purchase and, where appropriate, photographs.
Valid claims will be resolved in accordance with consumer protection law.
8. PERSONAL DATA PROTECTION (GDPR)
Personal data is processed exclusively for:
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order fulfilment and delivery
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compliance with legal obligations
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communication with the customer
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marketing based on consent
Further details are set out in the Privacy Policy available on the website.
9. COOKIES
The website uses essential cookies required for functionality and additional cookies (analytics, advertising) only based on user consent.
Cookie retention periods depend on individual cookies and are shown in cookie settings.
Cookie management is available via the cookie banner.
10. OUT-OF-COURT DISPUTE RESOLUTION
The provider does not recognise any alternative dispute resolution entity as competent.
Online dispute resolution platform: http://ec.europa.eu/consumers/odr/
11. FINAL PROVISIONS
The contract is stored at the registered office of the provider and is available to the customer upon request.
These Terms and Conditions are governed by the laws of the Republic of Slovenia.
PRIVACY POLICY
PRIVACY, PERSONAL DATA PROTECTION AND SECURITY OF ONLINE OPERATIONS
Controller
The controller of personal data is:
Fashion by Ana Bandel – ANA BANDEL s.p.
Kolodvorska cesta 4, 4000 Kranj, Slovenia
Email: ab.anabandel@gmail.com
What Data Do We Process?
For the purposes of our business operations, we may process the following personal data:
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name and surname
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delivery and/or billing address
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email address
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contact telephone number
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order data (purchased items, amounts, delivery method, communication)
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payment data (note: we generally do not receive card data, as it is processed by payment providers)
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technical data (e.g. IP address, device/browser data), where necessary for website functionality, security or analytics (see Cookies)
The user is responsible for the accuracy of the data they provide.
Purpose and Legal Basis for Processing (GDPR)
We process personal data on the following legal bases:
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performance of a contract (GDPR 6(1)(b)): order processing, delivery, communication regarding the order, handling complaints/withdrawals
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legal obligation (GDPR 6(1)(c)): invoicing, accounting, tax obligations, exercising consumer rights
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legitimate interest (GDPR 6(1)(f)): ensuring website security, preventing misuse and fraud, basic operational analytics (where permitted)
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consent (GDPR 6(1)(a)): e.g. newsletters, remarketing cookies, optional analytics where consent is required
Data Sharing (Processors)
Personal data may be shared with contractual partners (processors) only to the extent necessary to provide services, for example:
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e-commerce platform (e.g. Wix)
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payment providers (e.g. PayPal, bank payment providers)
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delivery services
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email service and infrastructure providers
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external IT support/hosting providers where necessary
We have concluded appropriate data processing agreements with all processors.
Data Retention
We retain personal data only for as long as necessary for the purpose of processing:
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accounting and invoice data: in accordance with tax and accounting legislation
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order data: as long as necessary for contract performance, claims handling and legal obligations
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marketing data: until consent is withdrawn or an objection is made
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cookies: in accordance with cookie banner settings (see Cookies).
Data Subject Rights
Users may exercise the following rights:
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access
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rectification
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erasure
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restriction of processing
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data portability
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objection (especially in relation to legitimate interest)
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withdrawal of consent (where processing is based on consent)
Requests may be sent to ab.anabandel@gmail.com
If you believe that data processing is not compliant with the law, you have the right to lodge a complaint with the supervisory authority: Information Commissioner of the Republic of Slovenia.
Security
We have implemented appropriate technical and organisational measures to protect personal data.
The online store may be hosted on a platform (e.g. Wix) that ensures recognised security and compliance standards (e.g. PCI-DSS for payment processing by payment providers).
B) COOKIES AND ANALYTICS
What Are Cookies?
Cookies are small text files stored on your device by a website to enable proper functionality, improve user experience and (subject to consent) enable analytics and personalised content/advertising.
Cookie Management
On your first visit, you will be presented with a cookie banner where you can:
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accept all cookies
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reject non-essential cookies
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customise preferences by category
Strictly necessary cookies are always enabled, as they are required for website functionality.
Analytical and advertising cookies are only activated with your consent, where required by law (GDPR + ZEKom-2).
Cookie Categories
1. Strictly Necessary (Essential)
Enable core website functionality (e.g. cart, login, security, fraud prevention). These cannot be disabled.
2. Analytical (Traffic Measurement)
Help us understand website usage (visits, popular pages, user experience improvements). Loaded only with consent.
3. Advertising / Remarketing
Enable personalised advertising and remarketing (e.g. Meta/Facebook, Google). Loaded only with consent.
Retention Periods
Retention periods are defined per individual cookie and/or within the cookie management tool. Full details (cookie list, duration, providers) are available in the cookie settings on the website.
C) DIRECT MARKETING (newsletter, offers, remarketing) (in compliance with GDPR + ZEKom-2)
Newsletter and Email Communication
If you subscribe to our newsletter, your email address will be used to send content, updates, offers and collection announcements.
Legal basis: consent (GDPR 6(1)(a))
You may withdraw consent at any time by clicking the “unsubscribe” link in any email or by contacting ab.anabandel@gmail.com.
Soft Opt-in
If you purchase from us, we may occasionally send you information about similar products, provided that:
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you were clearly informed at the time of purchase
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you were given the option to opt out at the time of data collection and in every message
Remarketing and Targeted Advertising
We use advertising cookies for personalised ads (e.g. Meta, Google) only on the basis of your consent. You can change your preferences at any time via the cookie banner.